Post by account_disabled on Dec 6, 2023 3:53:10 GMT -6
Customer Journey = customer journey When you want to generate sales in your business An important factor is surveying information about target customers. From defining Customer Personas in order to communicate to customers who have hopes for products or services that can solve problems for them. Including providing a good experience to customers. By analyzing the Customer Journey or customer journey. The journey tells the story of the customer's experience from the moment they first recognize the brand. to the trading process until long-term loyalty to the brand develops It's all about how customers interact with brands. The Customer Journey is a powerful tool.
Helps you understand user context Get a clear picture of where our customers Phone Number List are coming from. And what are the needs? Brands will gain a better understanding of their customers. That detail You can see the illustrations and descriptions under the pictures. 1 Awareness It is when our target audience sees our products or advertisements for our products or services. Awareness channels can occur both offline and online, for example, seeing products displayed on Newfeed on Facebook, video advertisements on YouTube. 2 Searching for information (Evaluation) It is when the target group becomes interested in our products or services. Then search for that product or service from the brand's website, Fanpage, or search from Search Engine to learn more details.
Including searching for reviews to compare. and lead to purchasing decisions 3 Decide to purchase (Purchase) That is, the target group wants to buy our products or services. You may buy from the storefront. or online in the digital age There is more convenience. If consumers want the product Just order through the application. and online store websites 4 Repeat purchase (Repurchase) is that the target customers Impressed with our products or services And are willing to buy our products or services again. and word of mouth spread Especially on online channels, such as product reviews on blogs. Sharing via social media When you can see the full picture of your customer journey You can see how likely customers will come to the sales channel. Traveling on digital channels Covers everything from the equipment that customers use. Various social media channels Including the websis.
Helps you understand user context Get a clear picture of where our customers Phone Number List are coming from. And what are the needs? Brands will gain a better understanding of their customers. That detail You can see the illustrations and descriptions under the pictures. 1 Awareness It is when our target audience sees our products or advertisements for our products or services. Awareness channels can occur both offline and online, for example, seeing products displayed on Newfeed on Facebook, video advertisements on YouTube. 2 Searching for information (Evaluation) It is when the target group becomes interested in our products or services. Then search for that product or service from the brand's website, Fanpage, or search from Search Engine to learn more details.
Including searching for reviews to compare. and lead to purchasing decisions 3 Decide to purchase (Purchase) That is, the target group wants to buy our products or services. You may buy from the storefront. or online in the digital age There is more convenience. If consumers want the product Just order through the application. and online store websites 4 Repeat purchase (Repurchase) is that the target customers Impressed with our products or services And are willing to buy our products or services again. and word of mouth spread Especially on online channels, such as product reviews on blogs. Sharing via social media When you can see the full picture of your customer journey You can see how likely customers will come to the sales channel. Traveling on digital channels Covers everything from the equipment that customers use. Various social media channels Including the websis.